Warranty & Return Policies
All All-Star products carry a 1-year warranty against defects from the date of purchase. Improper cleaning, storage, and usage as well as addition of non-compatible accessories and other modifications may void your warranty.
Special note on our glove/mitt warranty: Steaming your All-Star glove or mitt will void the warranty. Glove steaming will provide short-term softening of the leather, but will dry it out over time and lead to cracking.
For all warranty claims, contact All-Star Customer Service - Phone: (800) 777-3810 Email: Click Here
Returns can be requested within 30 days of the product shipment date on stocked items. Your order must be returned to the merchant shipper in order to be reviewed to receive full product credit.
Shipping costs are not refunded. Returned items must be unused and in original packaging in order to receive a credit back. Please contact Customer Service at (800) 777-3810 or at firstname.lastname@example.org for help or assistance in processing a return.
Refunds for returned items are always applied to the original payment method used to place your order. This would include the original credit card or PayPal account that was used at the time of purchase. Refunds to your credit card typically take up to 7 business days to process and post to your credit card statement. Depending on your billing cycle, it can take 1 to 2 billing cycles for their refund to post to your account.
Refunds are applied only when All-Star has received and inspected merchandise. Once a return has been initiated, it is your responsibility to ensure we receive the products. Shipments lost in transit will not be refunded.
To be eligible for a return or exchange, the original purchase must be made at All-StarSports.com and accompanied with original receipt of purchase. There is a prepaid return label included with each shipment and you can just put on the box and send it back to us.
All Returns/Exchanges must be new and in original packaging or no credit will be due.
Custom Gear: You have 48 hours to cancel a custom order. After 48 hours, there are no refunds, exchanges or changes that can be made. Bullpen items are final sale.
All-Star is committed to providing the best products available in the game. We also know you push yourself and our gear to the limits and things can go wrong. To give you peace of mind, we offer a 1-year warranty against defects or premature failure* of our products from the date of purchase.
In order to successfully fulfill your request for a warranty replacement, you will be asked to provide the following:
- Proof of purchase showing your product(s) was purchased in the last year. Please ensure the date is visible on your receipt.
- Product model number
- Brief description of the problem
- Picture of the product and the issue
- A few specifics, depending on the product type, such as product model and size, date codes, and sizing of the user
FOR DETAILS AND TO START YOUR WARRANTY CLAIM, PLEASE CLICK HERE
*Please note that wear & tear which is deemed to be excessive, abusive, or outside of the intended usage of the product may limit your warranty coverage.
Returns, Exchanges, and Refunds
Returns or exchanges can be requested within 6 months of the product delivery date for non-custom items. To be eligible for a return or exchange the purchase must have been made on www.All-StarSports.com. A pre-paid return label is included with your shipment. If a return is received after 6 months past the original purchase date, store credit only will be applied.
Your order must be returned to All-Star Sporting Goods to be reviewed and have return credit or exchange request processed. Shipping costs are not refunded. Returned items must be unused and in original packaging to receive credit. Please take care to package your items in a manner that they will not be damaged in transit.
Refunds for returned items are always applied to the original payment method used to place your order or store credit. Original payment method means the original credit card or PayPal account that was used at the time of purchase. Refunds to your credit card can take up to 7 business days for your bank to fully process.
Refunds are applied only when All-Star has received and inspected the product. Shipments lost in transit are not the responsibility of All-Star and will not be refunded. Lost package claims must be filed directly with the shipping carrier. All exchanges subject to change depending on stock availability.
Custom orders can only be cancelled within 48 hours after the order is placed. After 48 hours, there are no refunds, exchanges, or changes allowed.