Warranty & Return Policies
All All-Star products carry a 1-year warranty against defects from the date of purchase. Improper cleaning, storage, and usage as well as addition of non-compatible accessories and other modifications may void your warranty.
Special note on our glove/mitt warranty: Steaming your All-Star glove or mitt will void the warranty. Glove steaming will provide short-term softening of the leather, but will dry it out over time and lead to cracking.
For all warranty claims, contact All-Star Customer Service - Phone: (800) 777-3810 Email: Click Here
** Special Holiday Return Policy: All purchases made between November 1, 2019 and December 31, 2019 will have an extended return window of 60 days from the date of purchase. All purchases made outside of these dates are covered under our standard return policy of 30 days.
Returns can be requested within 30 days of the product shipment date on stocked items. Your order must be returned to the merchant shipper in order to be reviewed to receive full product credit.
Shipping costs are not refunded. Returned items must be unused and in original packaging in order to receive a credit back. Please contact Customer Service at (800) 777-3810 or at email@example.com for help or assistance in processing a return.
Refunds for returned items are always applied to the original payment method used to place your order. This would include the original credit card or PayPal account that was used at the time of purchase. Refunds to your credit card typically take up to 7 business days to process and post to your credit card statement. Depending on your billing cycle, it can take 1 to 2 billing cycles for their refund to post to your account.
Refunds are applied only when All-Star has received and inspected merchandise. Once a return has been initiated, it is your responsibility to ensure we receive the products. Shipments lost in transit will not be refunded.
To be eligible for a return or exchange, the original purchase must be made at All-StarSports.com and accompanied with original receipt of purchase. There is a prepaid return label included with each shipment and you can just put on the box and send it back to us.
All Returns/Exchanges must be new and in original packaging or no credit will be due.
Custom Gear: You have 48 hours to cancel a custom order. After 48 hours, there are no refunds, exchanges or changes that can be made. Bullpen items are final sale.